Sailliez combines enthusiasm plus experience that equals great customer service at Weeks

By Jim Muir

Justin Sailliez takes very good care of his own vehicle.

That’s important to know because for the past two decades, Sailliez has held the position of service manager at Weeks Chevrolet-Buick-GMC, in West Frankfort, and has used his own vehicle as an illustration about what he hopes to accomplish for Weeks’ customers.

“I tell our service techs all the time that my philosophy is I want to treat every single car like it’s my own,” said Sailliez. “I preach it every day, the way we treat customers and their vehicles is a reflection on everything at Weeks. But, I take it personally, because what happens in the service department is a reflection on me. We are going to treat every vehicle like it’s our own, we’re going to do it right and we are going to guarantee customer satisfaction.”

Justin Sailliez, service manager at Weeks Chevrolet-Buick-GMC, in West Frankfort, has spent more than two decades ‘enthusiastically’ providing quality customer service.

Like many Weeks employees Sailliez, who has an unabashed enthusiasm for his job that is evident in only a short conversation, has spent a good chunk of his life working at the West Frankfort car dealership – the only new car dealership in Franklin County.

“I’ve always loved cars and working with people,” said Sailliez. “So, this is the perfect job for me, period.”

Sailliez started his career changing oil, moved on to become a technician and then to the lead tech position in the service department before assuming the role of service manager. And it’s that experience in every aspect of the service department that makes Sailliez keep striving to make customers happy with the Weeks’ experience.

“I know firsthand what it takes to make the service department work well because I’ve worked in every area,” said Sailliez. “Every tech is GM-certified and again, our goal every single day is customer satisfaction.”

Sailliez said he meets every person who purchases a vehicle to assure them that the service department is available if a problem arises.

“It’s inevitable that there will be issues along the way, even if it’s just a question a customer has about the vehicle they purchased,” said Sailliez. “We work hard to make the sales to service handoff as smooth and problem-free as possible.”

He emphasized that the service department can handle any vehicle issue from major engine overhaul to custom exhaust to transmission repair.

“You name it and we can do it,” said Sailliez. “We believe the more we can do right here (at the West Frankfort location) the better it is for our customers.”

Sailliez said a major portion of Weeks’ customers are repeat customers who come back.

“That is something we are proud of because we work hard trying to get our customers to stay with us and we believe if we provide better service we can keep them from driving 20 miles down the road,” said Sailliez. “Whatever it takes to make your experience at Weeks a good and pleasant experience … well, that’s what we’re going to do.”