Matt Witkewiz – Going the extra mile … or two if necessary

Staff Report

Matt Witkewiz takes his job very seriously.

Witkewiz, service manager at Weeks Chrysler Dodge Ram location in West Frankfort, said some dealerships believe when a customer drives off the lot the transaction is complete. But with Witkewiz (affectionately known as ‘Wiz’ to his fellow employees) he believes the car-buying experience is just getting started.

Matt Witkewiz, service manager at Weeks

Matt Witkewiz, service manager at Weeks

“My title is service manager and that is exactly what I strive to do, manage the service that you get,” said Witkewiz. “And we really, really strive to take care of our customers and go the extra mile. We know that having satisfied customers is the greatest advertisement we can have.”

Witkewiz said problems arise occasionally with the purchase of new or used vehicles. He said some of the areas his department handles on a regular basis includes parts, mechanical problems, oil changes, blue tooth and other technology-related issues and providing another means of transportation if needed.

“There are going to be some minor problems along the way, that just goes without saying,” said Witkewiz said. “But, it’s how a service department handles those problems, courteously, efficiently and timely that makes the difference to our customers.”

Witkewiz said he sees his role in the service department as being a key part of the entire car-buying experience. The West Frankfort Weeks facility has four full-time technicians and one part-time.

“What we do in the service department is a direct reflection on the entire purchase and a lot of times on whether they come back,” said Witkewiz. “We understand that sometimes people are nervous and we really strive to take care of them. We go the extra mile.”

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